knit privacy policy
Last Updated: March, 1 2026
Knit Sound Company, Inc. (“Knit”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect personal information when you interact with:
Our website (knitsound.com)
Knit products
Customer support services
Communications from Knit
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information we collect
Information you provide
We may collect personal information that you provide directly, including:
name
email address
shipping address
billing address
phone number
payment information
communications with customer support
Payment information is processed by third-party payment providers. Knit does not store full credit card information.
Information collected automatically
When you visit our website we may automatically collect information including:
IP address
browser type
device type
pages visited
referring websites
We may use analytics tools to understand website usage and improve our services.
Information from products and applications
Knit products operate primarily as standalone audio devices and do not independently transmit usage data to Knit.
If you use a Knit mobile application, create a Knit account, or interact with customer support, we may collect limited information related to your product and how it is used. This may include:
product model
serial number
firmware version
device configuration settings
interactions with the Knit mobile application
general product usage information
This information helps us:
improve product performance
diagnose technical issues
develop product improvements
provide customer support.
Knit products do not record or transmit audio from your device.
Some Knit products or future product features may connect to the internet or communicate with Knit services in order to enable functionality such as software updates, diagnostics, or product improvements. When these features are enabled, limited device and usage information may be transmitted to Knit.
2. how we use information
We use collected information to:
process orders
deliver products
provide customer support
improve products and services
communicate updates and announcements
3. information sharing
We do not sell personal information.
We may share information with trusted partners including:
payment processors
shipping providers
website infrastructure providers
analytics providers
These partners only receive information necessary to perform services.
4. data security
We implement reasonable administrative, technical, and physical safeguards to protect information.
However, no method of internet transmission is completely secure.
5. your rights
Depending on your location, you may have the right to:
access personal information
correct inaccurate information
request deletion of personal information
Requests can be submitted to:
6. children's privacy
Knit products and services are not intended for children under 16.
7. policy updates
We may update this policy periodically. Updates will be posted on this page with a revised effective date.
8. contact
Knit Sound Company, Inc.
privacy@knitsound.com