Knit Return and Refund Policy

Last Updated: October 29, 2026


Knit Sound Company ("Knit") wants you to be satisfied with your purchase. This policy applies to Knit-branded products purchased directly from Knit through knitsound.com.

1. Return Window

Products purchased directly from Knit through knitsound.com may be returned within thirty (30) days of delivery.

2. Condition Requirements

To be eligible for a return, the product must be:


  • in its original packaging;

  • accompanied by all included accessories (power cable, HDMI cable, and quick start guide); and

  • in like-new condition, free from damage caused by misuse or unauthorized modification.

3. How to Start a Return

To initiate a return, visit knitsound.com/returns using your order number and delivery ZIP code. The portal will generate a prepaid UPS return shipping label or a QR code for carrier drop-off. Returns sent without a valid return authorization generated through the portal may be held pending identity and eligibility verification, and no refund will be issued until that review is complete.

4. Refunds

Refunds are issued to the original payment method after the returned product is received and inspected at our warehouse. Please allow up to ten (10) business days from the carrier drop-off date for the return to be processed.


Change of mind / buyer's remorse. A restocking fee will be deducted from the refund to cover return shipping and recertification. The current fee is displayed in the Knit Returns portal when you initiate your return. Original expedited shipping charges paid at checkout are non-refundable.


Defective, damaged, or incorrect items. If you receive a product that is defective, damaged in transit, or not the product you ordered, Knit will provide a prepaid return label at no charge and offer you the choice of a full replacement or a complete refund, including any shipping charges paid at checkout. Please contact support@knitsound.com within thirty (30) days of delivery and include photos of the item and its packaging.

5. Exchanges

Exchanges are processed through the Knit Returns portal at knitsound.com/returns. Select the exchange option when initiating your return and follow the on-screen instructions to select your replacement item.

6. Items Not Eligible for Return

The following are not eligible for return or refund under this policy:


  • products purchased from any seller other than directly from Knit through knitsound.com;

  • products with serial numbers that have been removed, altered, or rendered illegible; and

  • products damaged by misuse, unauthorized modification, or failure to follow the instructions in the user documentation.

7. Contact

Knit Sound Company


Attn: Customer Support


c/o The Corporation Trust Company, Corporation Trust Center, 1209 Orange Street, Wilmington, DE 19801


support@knitsound.com | knitsound.com/support


This Return and Refund Policy is incorporated by reference into Knit Sound Company’s Terms of Sale, published at knitsound.com/legal/terms-of-sale.