Knit Shipping Policy
Last Updated: October 30, 2026
1. Shipping Destinations
Knit ships orders via UPS from our fulfillment center in Minnesota to physical street addresses within the 48 contiguous United States. We are unable to fulfill orders to Alaska, Hawaii, U.S. territories, PO Boxes, and APO/FPO/DPO military addresses.
2. Processing Time
Orders typically ship within one (1) to two (2) business days of purchase. Orders placed on weekends or holidays will begin processing the next business day.
3. Shipping Options and Rates
Standard ground shipping (free). Standard UPS ground shipping is included at no charge on all orders that include a Knit Form soundbar.
Wall Mount (separate purchase). The Knit Form Wall Mount, when purchased separately, ships via standard UPS ground at a flat fee of $9.99.
Expedited two (2)-day shipping. Available on all orders at an additional charge calculated at checkout based on destination ZIP code and package weight. Delivery times are estimates and are not guaranteed.
4. Risk of Loss
Risk of loss and title for products pass to you upon delivery to the carrier, except where prohibited by applicable law. If your order is lost or damaged in transit, please contact us at support@knitsound.com within thirty (30) days of the estimated delivery date.
5. Order Tracking
A UPS tracking number will be emailed to you when your order ships. You can track your shipment at ups.com or through the link in your shipping confirmation email.
6. Returns
Our return and refund policy is published in full at knitsound.com/legal/returns and is incorporated herein by reference.
7. Contact
Knit Sound Company
Attn: Customer Support
496 Ada Dr SE, Suite 201, Ada, MI 49301
support@knitsound.com | knitsound.com/support
